BRACKLA - 01234 567 8900 | BROADLANDS - 01234 567 8900

1. USEFUL INFORMATION

Company Name:
Trading As:
Company Number:
Our Website:
Our Data Protection Officer:
Address for all information requests and enquiries:

2. INTRODUCTION

We are committed to protecting your privacy and personal data. This privacy policy explains how we use any personal information we collect about you when you use this website. It applies only to your use of our website and related online marketing.

Our website may contain links to other websites, social media platforms, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy notice of every website you visit.

In this policy:

“we”, “us” and “our” refer to The Company
“website” refers to our website
“user,” “users,” “you” and “your” refer to anyone who visits our website
“GDPR” means General Data Protection Regulation
“ICO” means Information Commissioners Office
“Cookies” are text files placed on your computer to collect standard website user behaviour information.

3. WHAT DATA DO WE COLLECT ABOUT YOU?

Personal data means any information capable of identifying an individual. It does not include anonymised data.

We may process certain types of personal data about you as follows:

  • Identity Data may include your first name, maiden name, last name, username, marital status, title, date of birth and gender.
  • Contact Data may include your billing address, delivery address, email address and telephone numbers.
  • Financial Data may include your bank account and payment card details.
  • Transaction Data may include details about payments between us and other details of purchases made by you.
  • Technical Data may include your login data, internet protocol addresses, browser type and version, browser plug-in types and versions, time zone setting and location, operating system and platform and other technology on the devices you use to access this site.
  • Profile Data may include your username and password, purchases or orders, your interests, preferences, feedback and survey responses.
  • Usage Data may include information about how you use our website, products and services.
  • Marketing and Communications Data may include your preferences in receiving marketing communications from us, any third parties and your communication preferences.

4. HOW WE COLLECT YOUR PERSONAL DATA

We collect data about you through a variety of different methods including (but not limited to):

Direct interactions: You may provide data by filling in forms on our website or by communicating with us by post, phone, email or otherwise, including when you:

  1. order our products or services;
  2. claim an offer, promotion or deal;
  3. create an account on our site;
  4. subscribe to our service, newsletter or other publications;
  5. request resources or marketing be sent to you;
  6. enter a competition, prize draw, promotion or survey;
  7. leave a review / give us feedback.

Online Booking: We may use salon software provided by a third party to enable you to book your appointments online. The salon software may collect personal information directly from you when you:

  • Register to use the service;
  • Use the service;
  • Post to any related community forum;
  • Contact the online booking support team; and
  • Visit the online booking company website.

The information collected may include:

– Your name;
– Your contact information such as email addresses and telephone numbers;
– Demographic information such as post code, preferences, and interests;
– IP address;
– Web browser type and version;
– Operating system;
– A list of URLs you have visited in connection with our website

Automated interactions: As you use our website, we may automatically collect Technical Data about your equipment, browsing actions and usage patterns. We collect this data by using cookies, server logs and similar technologies.

Third parties: We may receive personal data about you from various third parties and public sources. These may include (but are not limited to) Google Analytics and Campaign Monitor.

We will only use personal data for the purpose it was collected and will seek your consent if we need to use it for other purpose.

Financial details will only be used once and will not be stored after use. Financial processing may be completed by a third party such as PayPal. We abide by their security as applicable by their terms and conditions and UK Law.

5. How Do We Use Your Personal Data?

We use your data to provide you with information about our services and to improve the content of our website. Specifically, we may use your data for the following purposes:

  • To enable us to supply products, services, offers and packages that you have purchased
  • To reply to emails from you
  • To send you newsletters that you have opted in to
  • To personalise and tailor your experience on our website
  • To comply with a legal or regulatory obligation.

Purposes for Processing Your Personal Data

Set out below is a description of the ways we intend to use your personal data and the legal grounds on which we will process such data. We have also explained what our legitimate interests are, where relevant.

The purposes for processing your personal data may include:

Purpose/Activity Type of data Lawful basis for processing
To register you as a new customer (a) Identity
(b) Contact
Performance of a contract with you
To process and deliver any order you have made, including:
(a) Manage payments, fees and charges
(b) Collect and recover money owed to us
(a) Identity
(b) Contact
(c) Financial
(d) Transaction
(e) Marketing and Communications
(a) Performance of a contract with you
(b) Necessary for our legitimate interests to recover debts owed to us
To manage our relationship with you which will include:
(a) Notifying you about changes to our terms or privacy policy
(b) Asking you to leave a review or take a survey
(a) Identity
(b) Contact
(c) Profile
(d) Marketing and Communications
(a) Performance of a contract with you
(b) Necessary to comply with a legal obligation
(c) Necessary for our legitimate interests to keep our records updated and to study how customers use our products/services
To enable you to partake in a prize draw, competition or complete a survey (a) Identity
(b) Contact
(c) Profile
(d) Usage
(e) Marketing and Communications
(a) Performance of a contract with you
(b) Necessary for our legitimate interests to study how customers use our products/services, to develop them and grow our business
To administer and protect our business and our site (including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data) (a) Identity
(b) Contact
(c) Technical
(a) Necessary for our legitimate interests for running our business, provision of administration and IT services, network security, to prevent fraud and in the context of a business reorganisation or group restructuring exercise
(b) Necessary to comply with a legal obligation
To deliver relevant content such as newsletters and advertisements to you (a) Identity
(b) Contact
(c) Profile
(d) Usage
(e) Marketing and Communications
(f) Technical
Necessary for our legitimate interests to study how customers use our products/services, to develop them, to grow our business and to inform our marketing strategy
To use data analytics to improve our website, products/services, marketing, customer relationships and experiences (a) Technical
(b) Usage
Necessary for our legitimate interests to define types of customers for our products and services, to keep our site updated and relevant, to develop our business and to inform our marketing strategy
To make suggestions and recommendations to you about goods or services that may be of interest to you. (a) Identity
(b) Contact
(c) Technical
(d) Usage
(e) Profile
Necessary for our legitimate interests to develop our products/services and grow our business

6. WHO DO WE SHARE YOUR PERSONAL DATA WITH?

We may have to share your personal data with the following parties for the purposes set out in the table above:

  • Service providers who provide salon software, website services, IT and system administration and email marketing.
  • Professional advisers including lawyers, bankers, auditors and insurers who provide consultancy, banking, legal, insurance, payroll and accounting services.
  • HM Revenue & Customs, regulators and other authorities based in the United Kingdom and other relevant jurisdictions who require reporting of processing activities in certain circumstances.
  • Third parties to whom we may sell, transfer, or merge parts of our business or our assets.

We require all third parties to whom we transfer your data to respect the security of your personal data and to treat it in accordance with the law. We only allow such third parties to process your personal data for specified purposes and in accordance with our instructions.

Please note: When accessing social media platforms such as (but not limited to) Facebook, Instagram, Twitter, Pinterest, YouTube and LinkedIn, via our website, you may pass on personal data.

7. SAFEGUARDING YOUR PERSONAL INFORMATION

We have taken suitable measures to safeguard and secure data collected. We comply with, and safeguard, your rights under the GDPR (General Data Protection Regulation) at all times.

Other than the parties mentioned under the Disclosures Of Your Personal Data section above, we will not transfer your personal information to a third party unless legally obliged to do so, where we are complying with legal obligations, involved in legal proceedings, a court order or a governmental authority.

We will advise you at the first reasonable opportunity of any security breach in the unlikely event that your personal information is compromised.

8. HOW LONG DO WE RETAIN YOUR PERSONAL DATA?

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.

By law we have to keep basic information about our customers (including Contact, Identity, Financial and Transaction Data) for six years after they cease being customers for tax purposes.

9. YOUR LEGAL RIGHTS

We take individuals’ privacy very seriously. Demands from a third party company or legal authority requesting your personal data will only be honoured if the acting authority presents a relevant court order.

Under certain circumstances, you have rights under data protection laws in relation to your personal data. These include the right to:

  • Request access to your personal data.
  • Request correction of your personal data.
  • Request erasure of your personal data.
  • Object to processing of your personal data.
  • Request restriction of processing your personal data.
  • Request transfer of your personal data.
  • Withdraw consent.

You can see more about these rights at:

https://ico.org.uk/for-organisations/guide-to-the-general-data-protection-regulation-gdpr/individual-rights/

If you wish to exercise any of the rights set out above, please contact our Data Protection Officer. We try to respond to all legitimate requests within a timely fashion.

We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.

You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances.

10. WITHHOLDING YOUR PERSONAL INFORMATION

You can choose not to provide your personal information and you can access our website without providing any personal data:

· Our website contains Opt In options so you can decide whether you wish your personal information to be collected. You do not have to opt in when asked to sign up to a newsletter or for a specific offer on our website.

· You can choose to disable your Cookies.

· You can ask our Data Protection Officer to delete any personal information we hold about you.

However, please be aware that our ability to provide you with the service you require may be seriously restricted if you choose some or all of these options.

11. DATA STORED OUTSIDE THE EUROPEAN ECONOMIC AREA

Countries outside of the European Economic Area (EEA) do not always offer the same levels of protection to your personal data, so European law has prohibited transfers of personal data outside of the EEA unless the transfer meets certain criteria.

Some of our third party service providers may be based outside the European Economic Area (EEA) so their processing of your personal data will involve a transfer of data outside the EEA.

Whenever we transfer your personal data out of the EEA, we do our best to ensure a similar degree of security of data by ensuring at least one of the following safeguards is implemented:

– We will only transfer your personal data to countries that have been deemed to provide an adequate level of protection for personal data by the European Commission; or

– Where we use certain service providers, we may use specific contracts or codes of conduct or certification mechanisms approved by the European Commission which give personal data the same protection it has in Europe; or

– Where we use providers based in the United States, we may transfer data to them if they are part of the EU-US Privacy Shield which requires them to provide similar protection to personal data shared between the Europe and the US.

If none of the above safeguards is available, we may request your explicit consent to the specific transfer. You will have the right to withdraw this consent at any time.

12. OUR USE OF COOKIES

Cookies are small text files placed on your computer, smartphone or other device when you access the internet. This website uses cookies. Cookies let users navigate around sites and (where appropriate) let us tailor the content to fit the needs of people visiting our website. All data collected from these Cookies is anonymous so you cannot be identified. You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly.

13. YOUR CONSENT

By using this website, you consent to our Privacy Policy. If you do not accept and agree with our Privacy Policy you must stop using our website immediately. For more information, please contact the Data Protection Officer.

14. CHANGES TO OUR PRIVACY POLICY

We reserve the right to update this policy at any time and will make every effort to communicate any significant changes to you. Your continued use of this website constitutes acceptance of such changes to the Privacy Policy. This Privacy Policy was last updated in April 2018.


1. USEFUL INFORMATION

Company Name:
Trading As:
Company Number:
Our Website:
Our Data Protection Officer:
Address for all information requests and enquiries:

2. BACKGROUND

This site uses cookies which are small text files are placed on your computer or mobile device to help our website provide a better user experience. In general, cookies are used to retain user preferences, store information for things like shopping carts, and provide anonymised tracking data to third party applications like Google Analytics.
Cookies are also designed to make your browsing experience better. If you do not agree to our cookie policy, please stop using our website immediately.

In this policy:

• “we”, “us” and “our” refer to The Company
• “website” or “site” refers to our website
• “user,” “users,” “you” and “your” refer to anyone who visits our website
• “Cookies” are text files placed on your computer to collect standard website user behaviour information.
• “Cookie Law” means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003 and of EU Regulation 2016/679 General Data Protection Regulation (GDPR)
• “personal data or information” means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data, as defined by the Data Protection Act 1998 or EU Regulation 2016/679 General Data Protection Regulation (GDPR)

3. HOW DOES OUR SITE USE COOKIES?

Our website uses first party cookies which are placed on your computer or other device to help us improve your experience of our website and provide and improve the products and services you use. We have carefully chosen these cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.

By using our website, you may also receive certain third party cookies on your computer or device. For more details, please refer to the section called ‘What Cookies Does Our Website Use?’ below. All cookies on our website are used in accordance with current Cookie Law.

4. WHAT COOKIES DOES OUR WEBSITE USE?

The following first party cookies may be placed on your computer or device:

Name Origin Purpose/Type Necessary?
_wpfuuid WordPress Core This cookie is created by WordPress to make sure the site runs correctly Yes – Without, the website may not load correctly.
apbct_* WordPress / Cleantalk Group of cookies which are set from backend and contain information about current user. No
apbct_cookies_test WordPress / Cleantalk Сookie to validate other cookies, so they can’t be spoofed. No
comment_author_[hash] WordPress Core If you post a comment or question, this cookie is created and stores your ID in a hashed format for future use. Yes – Without, you may not be able to post a comment or question.
comment_author_email_[hash] WordPress Core If you post a comment or question, this cookie is created and stores your email address for future use. Yes – Without, you may not be able to post a comment or question.
comment_author_url_[hash] WordPress Core If you post a comment or question, this cookie is created and stores the URL where you made the comment. Yes – Without, you may not be able to post a comment or question.
ct_* WordPress / Cleantalk Group of cookies used for storing dynamic variables from browser. No
ct_sfw_* WordPress / Cleantalk Group of cookies used for our SpamFireWall technology. No
PHPSESSID Host / Server PHP Session ID cookie. This Cookie is essential for our site to run correctly. Yes – Without this cookie, the website may not load at all
[site]_status WordPress / Theme If a popup is enabled, this cookie is used to record if the popup has already been shown to you. Yes – Without this cookie, you will never be able hide the popup.
SGHomeChoice WordPress / Theme If our site has an entry page where you can choose Him/Her/Hair/Beauty/Health or other options. Your choce is stored in this cookie. Yes – Without this cookie, the correct version of a website will not be shown correctly.
wfvt_***** WordPress / Wordfence Used to track a visitor for the duration of their visit so that we can group page views together. No – This cookie is only used for accurate reporting
wfwaf-authcookie-***** WordPress / Wordfence It is used by Wordfence secuity to authenticate user’s login request. This cookie is persistent and expires in 1 day. Yes – Without, you may not be able to login to WordPress or complete checkout
woocommerce_cart_hash, woocommerce_items_in_cart WordPress / Woo Commerce These two cookies contain information about your shopping cart as a whole and helps WooCommerce know when the cart data changes. Yes – Without, you may not be able to add items to your shopping basket.
wordfence_verifiedHuman WordPress / Wordfence Cookie set by the Wordfence Security to protect the site against malicious attacks. Yes – If you cannot be verified as human, you may be blocked from using the site.
wordpress_[hash] WordPress Core A cookie to store your authentication details. Its use is limited to the admin console area, /wp-admin/ Yes – Without, you may not be able to login to WordPress or complete checkout
wordpress_logged_in_[hash] WordPress Core Cookie, which indicates when you’re logged in, and who you are, for most interface use. Yes – Without, you may not be able to login to WordPress or complete checkout
wordpress_test_cookie WordPress Core A test cookie generated by wordpress to see if cookies are enabled within your browser. Yes – Website may not display correctly if WordPress detects cookies are disabled. Behaviour would be unpredictable.
wp_woocommerce_session_***** WordPress / Woo Commerce This contains a unique code for each customer so that our systems know where to your shopping cart data in the database for each customer. Yes – Without, you may not be able to add items to your shopping basket.
wp-settings-{time}-[UID] WordPress Core The number on the end is your individual user ID from the users database table. This is cookie is used to customize your view of admin interface, and possibly also the main site interface. Yes – Without, any prefernces or options may not be saved.

The following third party cookies may be placed on your computer or device:

Name Origin Purpose/Type Necessary?
__cfduid Host / Cloudflare Used to identify the website behind a shared IP address and apply security settings on a per-client basis. This is apart of Cloudflares secuity firewall. Yes – Without this cookie, the website may not load at all
__stripe_mid WordPress / Stripe Non session. A unique ID number that allows you to complete payment through the Stripe payment gateway. Yes – Without, you may not be able to complete checkout through Stripe
__zlcmid Zopim Chat Widget A unique identifyer that allows you to use the Zopim chat wiget on different pages throughout a site. Yes – Without, Zopim will not function

The following analytics cookies may be placed on your computer or device:

Name Origin Purpose/Type Necessary?
_ga, _gat, _gid Google Analytics These cookies are created by Google Analytics that gives us anonymous information about how you use our site.Information includes pages that you visit and how long you spend on each page. These are behaviour tracking cookies. No – Only used for analytics.
gwcc Google Website Call Conversions This cookie us used to track customers who click telephone links on our site No – Only used for analytics.

5. CONSENT & CONTROL

You will be shown a prompt which requests your consent when cookies are being set by our website. By using our website, you are agreeing to them being placed on your computer or device. Your consent to us using these cookies allows us to provide the best possible experience and service to you. You can enable or disable cookies in your internet browser at any time. Most internet browsers also allow you to choose whether you wish to disable all cookies or only third party cookies. For further details, please consult the help menu in your internet browser. If you do choose to disable cookies, certain features of our website may not function fully or as intended.

6. CHANGES TO THIS COOKIE POLICY

We may alter this Cookie Policy at any time. Any such changes will become binding on you on your first use of our website after the changes have been made. You are therefore advised to check this page from time to time.
Cookie Policy last updated April 2018.

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